Currently we offer three different tiers of Founder's Packs for Dauntless: the Slayer tier, Hero tier, and Founder tier. For more information on each pack, check out this blog post.
Phoenix Labs does not offer refunds on any Founder's Packs and as of 10:00AM PST on May 1st, 2018 we will no longer be able to offer a refund on any prior purchases.
All Platinum purchases are ineligible for a refund, nor are we are able to provide any refunds for items purchased with Platinum through the in-game store.
If you have purchased a Slayer or Hero tier Founder's Pack and would like to upgrade your purchase, please visit the Founder's Pack page and click the Upgrade button.