Currently we offer three different tiers of Founder's Packs for Dauntless: the Slayer tier, Hero tier, and Founder tier. For more information on each pack, check out this blog post. Starting August 18th (Founder's Alpha launch), Founder Tier packs will be ineligible for a refund. Starting September 1st (Closed Beta launch), Hero & Slayer Tier packs will be ineligible for a refund.
Similar to Founder's Packs, we can refund any Platinum purchases provided you haven't already spent the Platinum in the in-game store. Once you have spent any of your Platinum, you will be ineligible for a refund. Additionally, we are unable to provide any refunds for items purchased in the in-game store, regardless of whether or not they have been used.
If you have purchased a Slayer or Hero tier Founder's Pack and would like to upgrade your purchase, please visit the Founder's Pack page and click the Upgrade button.